Free delivery in relay points from 69€ of purchase
All our deliveries are made by DPD and DHL throughout Europe. For an order outside Europe, please contact us by mail.
Different modes of delivery are proposed to you:
- delivery in Pickup relay by DPD (Free delivery from 69€ of purchase in France)
You can choose one of the 6,000 local Pickup DPD network points, selected according to strict criteria such as opening hours (98% of the points are open on Saturdays).
- delivery at work or at home by DPD (Free delivery from 79€ for Benelux)
Your parcel will be delivered to you personally. If you are absent, the parcel will be put at your disposal in a Pickup relay closest to your home. A notice will be left in your mailbox to pick up your package.
- Predict home delivery by appointment by DPD (for a fee)
With Predict, we provide you with an innovative appointment-based delivery solution by selecting the day of your delivery directly by SMS or on www.dpd.fr.
You are at the heart of the system thanks to an SMS Predict system where you can choose a time slot of 3 hours according to your schedule. On the day of delivery, you will receive an SMS reminding you of the time slot you have chosen.
- delivery at home or at the workplace in 24 hours with DHL (paying)
For all orders placed before 1pm from Monday to Thursday - delivery the next day (working day) before 6pm for shipments in France and Europe excluding Switzerland, Norway, Liechtenstein and San Marino. Orders placed on Friday will be produced and shipped on Monday.
Deliveries to countries subject to customs duties
In accordance with international customs regulations, customs charges are generally payable by the end customer (recipient). Unfortunately, we cannot know the exact amount of these charges in advance, as they depend on a number of factors, including the value of the products you have ordered, your country's customs regulations, and other import duties and taxes that may apply.
Take advantage of our free delivery service. Order your magnetic board, self-adhesive wallpaper or decorative magnets any time of day or night, online at ferflex.fr
Items shipped are prepared within a maximum of 2 to 3 business days after receipt of the order. For deliveries made by DPD, it takes approximately 48 hours (business day) for your package to be delivered once it has left our warehouse. For deliveries made by DHL, it takes about 24 hours (business day) for the delivery of your package once it has left our warehouse.
Orders are processed on the next business day.
Orders placed before 12:00 noon from Monday to Thursday are shipped the same day (except for holidays in France).
From Friday 08h to Monday 12h, the orders recorded are sent from Monday 15h (except public holidays in France).
You will receive an email when your package is shipped from our warehouse. This email summarizes the delivery method chosen and the tracking number of your order. You can also connect to your customer account by click here and track your order.
For any information concerning your delivery or its follow-up, our customer service based in France can be reached by phone at +33 (0)5 59 06 64 64 (Monday to Thursday from 9am to 6pm and Friday from 9am to 1pm) or by email at firstname.lastname@example.org
Delivery reminders :
After several reminders, your order has been returned to us. Indeed, before the parcel was returned to sender, several messages (sms and/or e-mail) were sent to you to inform you that it would be available at the relay point.
You have a maximum of 9 days to collect your parcel, after which it is automatically returned to sender. If you wish to have your parcel sent again, you will be asked to pay a processing and shipping fee of approximately €12 (including VAT) for Metropolitan France. This fee must be paid by credit card before the new parcel is sent.
If you wish to be reimbursed, a fee of 12€ (all taxes included) will be deducted from the amount of the reimbursement to cover the cost of returning the parcel.